SAP Knowledge Base Article - Preview

2224933 - Unable to access/view the Pay Statement in Successfactors System

Symptom

-> Customer is using Standard EC Payroll Pre-packaged Content for Employee Replication.

-> Login to SFSF Instance and navigate to Employee Files -> Payroll Information -> Pay Statement.

-> Now while trying to view their Pay Statement in Successfactors, employees are receiving an error message that says-

There’s a problem with the Employee ID. Check if the employee information was added to the system & try again. If it continues, please contact your Admin. (Refer below screenshot)

UnableToViewPayStatement.jpg

-> Employee access has already been verified and the employee has all the necessary roles and privileges in order to access the system, and so the issue is not with permissioning.

-> Also checked that the data for this employee was successfully replicated to the SAP ERP System from SFSF via the Standard Employee Replication Content delivered by SAP.

-> And also verified that there is an entry correctly maintained in the key mapping table PAOCFEC_EEKEYMAP. (If not, this can be a potential root cause for the error)


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Environment

ECPayroll Master Data Replication Scenario - Error on SFSF side while viewing the Payslip

Product

SAP SuccessFactors Employee Central Payroll all versions

Keywords

KBA , LOD-SF-INT , Integrations , Problem

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