SAP Knowledge Base Article - Public

2224592 - People Profile Home Page Errors

Symptom

After upgrading to the new People Profile 3 (PP3) some features are not currently supported in People Profile 3. (You can find more information about which EC features are and are not supported by visiting http://help.sap.com/hr_foundation/ and reviewing the "People Profile" handbook listed there)

A script error is received when accessing the home page.

Environment

EC

EC 2.0

Employee Central

People Profile

Reproducing the Issue

After upgrading to the new People Profile 3 (PP3) an script prompt error is received on the Home Page.

 

Similar to the format:

errorId=23gj234-234324-fwedfs234-asd3:%201PC5BCF46%OA%20%20%20Timestamp%3A%202018-08-14T05%2OA4%4A18.154-0800

 

Cause

All features are not currently supported but are on the roadmap for future inclusion.  (You can find more information about which EC features are and are not supported by visiting http://help.sap.com/hr_foundation/ and reviewing the "People Profile" handbook listed there)

Resolution

Navigate to Admin Center > Configure People Profile and remove the fields related to Advances, if you do not use this feature. To remove the Advances blocks, scroll down the page to where the 3 Advances sections are listed (as per screenshot below) and remove the defined items for the "Blocks" for the following -:

  • Current Advances
  • Eligibility for Advances
  • One Time Deductions

Note: To remove a section from a block, just drag it out of the block and drop it off to the right side.

Capture.JPG

If you have enabled People Profile, and do use a feature that is not currently supported, we highly recommend using the Upgrade Center again to "undo" the PP3 upgrade and revert back to Employee Profile (v12). Support for the currently unsupported features will be delivered in b1511 and b1602 release. Please continue to watch release notes, and review the document found here -  (http://help.sap.com/hr_foundation/ and reviewing the "People Profile" handbook listed there) - after each release as it will be maintained with current information

Keywords

People Profile 3 PP3 Script prompt error Home Page v12 , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HXM Core all versions

Attachments

SPerror.jpg