SAP Knowledge Base Article - Public

2223437 - Your Seamless login has failed. Please contact your system administrator. - Onboarding 1.0

Symptom

This article provides information about users unable to access Onboarding and error below is received:

'Your Seamless login has failed. Please contact your system administrator.'

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate [ SAP SuccessFactors HCM > Onboarding ]
  2. Error is received

    2018-09-07_12-23-37.png

Cause

User is not available in SAP SuccessFactors HCM > Onboarding > Security > Users and Onboarding User Sync is not running or not configured (please see 2251425 - How to Validate if Foundation Import (User, Permission, and Corporate Structure Sync) is Working [Integration with BizX] - Onboarding 1.0 & 2278872 - User Sync Issue and Fix - Onboarding).

To resolve the issue, understand first the problem with scenarios below and once identified follow the steps on how to resolve each scenario.

  • Scenario 1: A specific user have reported the issue and most of the users are able to access
  • Scenario 2: Multiple users reported the issue
  • Scenario 3: All users are affected and unable to access Onboarding

Resolution

For Live Customers

Scenario 1: Identify

  1. Identify the 'USERID' of the affected user, administrators can verify this via Ad-Hoc reporting tool or Manage Users (Non-EC).
  2. Navigate [ SAP SuccessFactors HCM > Onboarding > Security > Users ] and use the search function with the filter 'LoginName'
  3. Enter the 'USERID' and find out if the user is available.
  4. Search result is complete and no user is available with same 'LoginName'

Scenario 1: Fix

  1. Navigate [ SAP SuccessFactors HCM > Onboarding > Security > Users ]
  2. Click 'Create' button
  3. Fill-out employees information
    Field       Field Description Required
    Login Enter the BizX USERID Yes
    First Name First name of affected user Yes
    Middle Name Middle name of affected user  
    Last Name Last name of affected user Yes
    Password Onboarding Password  
    Confirm Password Confirm Onboarding Password Yes
    Email E-mail of affected user  
    Security Question  List of Security Question Yes
    Security Answer Employees Answer to the Security Question Yes
    Title  Title of the affected user  
    PJCode    
    External Id     
    Delegate    


  4. Click 'Create' button to saved changes
  5. Ask affected user to clear the internet browser's history and cache and try to access again

Scenario 2: Identify

  1. Follow the scenario 1 identification steps
  2. If affected users is not available in [ SAP SuccessFactors HCM > Onboarding > Security > Users ], it is probably the user sync is not running or not configured

Scenario 2: Fix

  • Engage with SAP SuccessFactors Cloud Product Support by logging in aSAP Expert Chat or by creating a support incident. Provide the following information
    • The list of all affected users include their Complete Name, UserID, or UserName
    • When did the issue first reported? Provide specific time and date
    • BizX Company ID and Support Access

Scenario 3: Identify

  • All Hiring Managers and Recruiters are unable to access Onboarding

Scenario 3: Fix

  • Engage with SAP SuccessFactors Cloud Product Support by logging in an SAP Expert Chat or by creating a support incident. Provide the following information
    • The list of all affected users include their Complete Name, UserID, or UserName
    • When did the issue first occured? Provide specific time and date
    • BizX Company ID and Support Access

Additional Information

  • If user is part of the 'System Admin' Role Based Permission Group, user will not be able to access Onboarding.
  • Another area to check is BizX and Onboarding is not properly integrated.

Keywords

SF Success Factors, Onboarding, OBD, ONB, LOD-SF-OBD, Seamless Login, Failure, Unable to Access, User Sync, Foundation Import , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Onboarding all versions