SAP Knowledge Base Article - Public

2223394 - No failure data generated in User Exam Data CSV report

Symptom

Running the User Exam Data (CSV) report, the failure data of the Exam is not populating even with the Completed From/To and the Status of Both is selected.


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Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Go to Reports section, select the 'User Exam Data (CSV)' Report.
  2. In the report parameters select the Exam, provided Completed Date From/To value.
  3. Select Status as Both and then run the report.
  4. Even though you could see certain users failed the exam under Content > Exam Objects > The specific Exam > User Usage tab that failure data is not included in the generated report.

Cause

When a user fails an exam it’s Finished but not considered as Completed, thus we should not utilize the Completed Date From/To filter in order to get the failure data.

Resolution

We should not utilize the Completed Date From/To filter in order to get the failure data.

Keywords

User Exam Data (CSV), report criteria, Exam Objects, , KBA , LOD-SF-LMS-REP , Reporting Data , How To

Product

SAP SuccessFactors Learning all versions