SAP Knowledge Base Article - Preview

2223337 - Agent is alerted with a new call even when already active on another call

Symptom

You are connected with a queue call and get alerted to pick up another call.


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.