SAP Knowledge Base Article - Public

2222757 - Goal section not showing up in a Performance Form- Performance Management

Symptom

An employee is unable to see the goal section in their PM form.

Environment

PERFORMANCE MANAGEMENT
GOAL MANAGEMENT

Reproducing the Issue

An employee is unable to see the goal section in their performance review:

1. Firstly ensure that the employee has goals in their goal plan that is linked to the PM form.
2. Open the PM form of the employee.
3. The Goal Section is missing from the form of the concerned employee however other employees forms using the same form template shows up the goal section.

Cause

The likely cause could be due to the illegal tokens (eg : due to copy-paste from microsoft word etc. ) in the goals.

Invalid Tokens can be considered as some HTML tags from word or certain set of ASCII characters.

Note :
Two examples of invalid tokens are attached.

Resolution

1. Go to Goal Management tab of that employee.
2. Open up the concerned goal plan. 
3. Format all information in goals(i.e. Copy the text into a txt file, delete all illegal token, then paste back and save changes).

Keywords

KBA , LOD-SF-PM-GM , Goals in PM Form , Problem

Product

SAP SuccessFactors HXM Core all versions

Attachments

INvalid token 1.PNG
Invalid token 2.PNG