SAP Knowledge Base Article - Preview

2222339 - Transaction type not shown in pop-up when creating new Incident or Charm document in CRM Web UI


The desired transaction type(s) is not shown in the transaction type selection pop-up when creating a new transaction from the CRM Web UI.

Pop up.PNG

This also happens when creating a follow-up document.



  • SAP Solution Manager 7.1 - ITSM and ChaRM on CRM Web UI.
  • SAP Solution Manager 7.2


SOLMAN, Solution Manager 7.2, transaction types, pop-up, not available, Incident, ChaRM documents, DNO_CUST04, PROCESS_TYPE_ADD, CHANGE_REQUEST_NEW , KBA , not appearing , missing , transaction type , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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