SAP Knowledge Base Article - Public

2222191 - Scheduled Offering Price is not displayed in Catalog-LMS

Symptom

Scheduled Offering price is not displayed in Catalog search page from user side.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning - All Supported Versions

Reproducing the Issue

  1. Create new Scheduled only type item and scheduled offering.
  2. Change Chargeback method for Item and scheduled offering. It should be other than "No Charge". By default Scheduled offering inheritt Item Chargeback settings.

    Item Chargeback Method:-

    ItemChargeback.png

    Scheduled Offering Chargeback Method:-

    SO-Chargeback.png

  3. Price should be present at Scheduled offering level and Item level.

    Item Price:-

    Item-Price.png

    Scheduled Offering Price:-

    SO-Price.png

  4. Login as User. Go to Catalog Search -> Search for the Item. Click on View Course Dates.

    Catalog-WithoutPrice.png

    We can observe that the Price is not visible.

Cause

There is a field present at Scheduled Offering level named "Published Price". If the attribute is not added into Visible section of Scheduled Offering Record Configuration then Price will not be displayed on Catalog search page from User side.

Resolution

  1. Login as Admin into LMS.
  2. Navigate to System Admin -> Configuration -> Record Configuration.
  3. Select a record to configure as "Scheduled Offering"

    SO-RC.png

  4. Select "Published Price" from Available area and click on Add button to add it into Display area and Save the changes.

    Record Configuration.png

  5. Login as User. Go to Catalog Search page -> Search for the item.
    You will be able to see Price for Scheduled Offering.

    Catalog-SOPrice.png

Keywords

Scheduled Offering Price, Catalog search not showing price, , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-SCH , Scheduled Offerings , How To

Product

SAP SuccessFactors Learning all versions