When assigning Employees to an Organisational Unit, both the internal and External Employees / Service Agents are shown in the value selection list.
Reproducing the Issue
- Go to the Organisational Management work center
- Select the Organisational Unit for which you want to assign an Employee and Edit
- Both External and Internal Employees are shown in the list
Since Cloud for Customer does not have an HCM model like for example SAP Business ByDesign has, the Service Agents and Employees are shown in the same list.
This is the expected system behaviour.
KBA , AP-BP-BPT , Business Partner Template , How To