SAP Knowledge Base Article - Public

2222041 - How to update price of an Item on Catalog

Symptom

How are costs/price of an Item updated on a Catalog?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create new Item
  2. Add Item into a Catalog which user has access to.
  3. Update Price at Item level.
  4. From the user side, within the Catalog search page note that the price is not getting displayed.

Cause

CatalogSearch-NoPrice.png

For any entity price to be displayed on user side, the Chargeback method plays important role.

If Chargeback method is set to "No Charge", after adding price it will not be displayed to user on Catalog search page.

Chargeback.png

Resolution

For any entity price to be displayed on user side, the Chargeback method plays important role.

Please use below steps for Item level price update. For scheduled offering level price update, make sure the tChargeback method is set to other than "No Charge" for both Item and scheduled offering. And the Price is present in Pricing tab of scheduled offering level if the checkbox for "Scheduled Offering Can Override Item Prices" is checked. This configuration is present at Item details -> Related -> More -> Pricing

SO.png

  1. Go to Item -> Related -> More -> Chargeback and select any Chargeback method other then "No Charge" to allow the item price to be displayed to user on Catalog search page. Save the changes.

ChargebackMethod.png

  1. Go to Item ->  Related -> More -> Pricing If you would like to update Price, you may change price and follow next steps for Price change as follows. If no then make sure the Price is not zero.

Price.png

  1. To update the price in Master Inventory of Item, click on Yes in next step.

MasterInventory.png

  1. In step 2, define new price for Item or Scheduled Offering.

Step2.png

  1. In step 3, select the checkbox for "Apply price change to catalogs" and click on Next.

Step3.png

  1. Select the Catalog(s) for which the Price changes should be reflected and click on Next.

Step4.png

  1. Select Orders for Price Change.

Step4-Order.png

  1. Click on Finish.

Finish.png

 Finished.png

NOTE: A Price charged to a user is always the Catalog Price so it must be in a Catalog to trigger an order. This applies to all item's classifications, as per Product Manager confirmation.

See Also

2416242 - LMS Commerce - Knowledge Support and Tips

Keywords

Item Price, Catalog search price, Item charge, Scheduled Offering price, Mastery Inventory, Pricing,  INC0026588 , KBA , lmsadminui , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors Learning all versions