SAP Knowledge Base Article - Preview

2221949 - XI3.1: Logging into Desktop Intelligence (DeskI) takes a long time


  • Logging into Desktop Intelligence takes a long time (>5 minutes on a large system)
  • Message similar to the following appears in the Desktop Intelligence Client Log (with customer specific IP address/hostname and ports) - see KBA 1205282 for steps to enable Desktop Intelligence (DeskI) traces

(..\ocaframework\ServerObjectHelper.cpp:74) ServerObjectHelper: server at addresses IPv4) did NOT respond



  • SAP BusinessObjects Enterprise XI 3.1
  • Desktop Intelligence client


SAP BusinessObjects Business Intelligence platform 4.0


KBA , performance , logon , business objects , deski , BI-BIP-PER , Performance investigation , BI-RA-DKI , Desktop Intelligence , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.