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2220522 - Failed to start agent error when starting IQ Cockpit

Symptom

Starting IQ Cockpit generated the following error:

[agent.log]
ailed to start agent: Failed to start ASAInstanceManagerService. Failed to initialize SQLAnywhere installation environment com.sybase.ua.service.AgentBundleException: Failed to initialize SQLAnywhere installation environment

[main] - Failed to start database engine java.lang.IllegalStateException: The "cockpit[iq01:4638]" dataserver Engine could not be started
Caused by: java.lang.IllegalStateException: The "cockpit[iq01:4638]" dataserver Engine could not be started
...
Caused by: com.sybase.ua.services.asa.ASAEngine$ConnectionFailedException: Failed to connect to utility_db
...
Caused by: java.sql.SQLException: [Sybase][JDBC Driver][SQL Anywhere]Database server not found
        
[sqlanywhere-server.log]

I. 09/20 21:10:32. Trying to start TCPIP link ...
I. 09/20 21:10:32. Could not bind to address (::):4638
I. 09/20 21:10:32. TCPIP communication link not started
E. 09/20 21:10:32. Unable to initialize requested communication links
I. 09/20 21:10:32. Database server shutdown due to startup error


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Environment

  • SAP IQ 16.0

Product

SAP IQ 16.0

Keywords

KBA , BC-SYB-IQ , Sybase IQ , BW-SYS-DB-IQ , BW on HANA with Sybase IQ Near-line Storage , HAN-DYT , SAP HANA Dynamic Tiering , Problem

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