SAP Knowledge Base Article - Preview

2218782 - Unnecessary Credit Memo Request created in a Service Confirmation

Symptom

  • In a service confirmation, the status is set to completed, and none of the items are rejected.
  • You would expect a Debit Memo Request (DMR) to be created, but instead a Credit Memo Request (CMR) is created.


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Environment

  • CRM Integration with ERP Billing

Product

SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

KBA , CRM-BTX-BF-EBI , Integration ERP Billing , Problem

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