SAP Knowledge Base Article - Public

2218331 - Return Email Address of Offer Letter Emails

Symptom

While sending an offer letter  by clicking "Email as PDF attachment", an error comes up "Error encountered while sending Offer Letter."

What is the sender email address for Offer letter emails?

Reproducing the Issue

1. Go to Recruiting >> Candidate summary of a requisition

 2. For a candidate in the Offer status, Take Action>> Offer >> Offer Letter

 3. Send the offer letter by clicking the option "Email as PDF attachment".

 4. An error comes up "Error encountered while sending Offer Letter."

Cause

There could be multiple causes of this error; one of the causes is the Single Sender & Single Recipient for Email Notifications is not set up in Provisioning >> Company Settings.

Resolution

The email sender for Offer letter emails is not the Return email address configured in Admin Center >> Manage Recruiting Settings.

 The Offer letter emails are set up in Provisioning >> Company Settings >> Mail Preference >> Single Sender / Recipient email address.

Keywords

Offer Letter email Error encountered while sending Offer Letter Email as PDF attachment , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions