SAP Knowledge Base Article - Preview

2218039 - Link "Create Support Message" is not displayed in Web client UI F2 technical details

Symptom

  1. The "Create Support Message" link is not visible via the F2 technical details page.

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  1. On pressing F2 on a webUI to see the technical data, Function module "LXE_GET_URL" not found error is encountered.
  2. Dump CALL_FUNCTION_NOT_FOUND with the short text "Function module "LXE_GET_URL" not found."  still occurs in the backend system even after implementing note 2571232.

    Disclaimer:"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2
  • SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Solution Manager, CRM WUI, Create OSS message, ABAP RFC destination , KBA , CA-WUI-UI , User Interface , Problem

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