SAP Knowledge Base Article - Public

2217662 - SAP Jam: Deleted tags appear in Company Tag Cloud

Symptom

In Company->Tags, a lot of the tags that appear have no content associated with them.

Environment

SAP Jam

Reproducing the Issue

  1. Go to Company->Tags.
  2. Click any tag from here.
  3. It is possible that we are not directed to any content.

Cause

Company tag cloud lists all the tags used in the company both existing as well as deleted. It would be a load on the performance to refresh the results with only the existing tags in the company every time a user navigates to Company->Tags.

Resolution

As of today, it is an expected behavior that the deleted tags appear in the tag cloud.

Keywords

KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP Jam Collaboration all versions