SAP Knowledge Base Article - Public

2217580 - SAP Jam: Incorrect results in search

Symptom

  • Deleted items (content, tags, etc.) still appear in search results.
  • Newly created items don't appear in search results.

Environment

SAP Jam

Reproducing the Issue

  1. Create a new content item viz. a tag or a document.
  2. Search for the same item using the search box in SAP Jam.
  3. The item may not be populated in the search results.
  4. Delete a content that appears in search results.
  5. The item may still appear in the search results.

Cause

Changes in content repository don't take effect immediately. It can take up to 24 hours for a deleted item to be removed from database and 5 minutes for a newly added item to appear in search results.

Resolution

  1. Allow at least 24 hours from when an item was deleted, before searching for it.
  2. Allow at least 5 minutes from when a new item was added, so that at reflects in search results.

Keywords

KBA , LOD-SF-JAM-CNT , Content, File Sharing & Upload , Problem

Product

SAP Jam Collaboration all versions