SAP Knowledge Base Article - Public

2217115 - Successfactors "Proxy Now" Window is not visible on internet explorer 8,9,10 and 11 when payroll information mashup is displayed.

Symptom

The "Proxy Now" is not visible on internet explorer version 8,9,10 and 11 when payroll information mashup is displayed.

You would see that the payslip blocks the "proxy now" tab. As a result, No proxy can be entered.

 

Environment

Successfactors Employee Central

Reproducing the Issue

From people search, search any employee who has their payroll information.
1) Navigate to My Employee File.
2) Select Payroll information from the dropdown.
3) Click "Payroll Summary" 
4) Use "PROXY NOW " function 


The below screenshot explains the same.

proxy issue.jpg

You will notice that the Proxy Now tab has appeared but there is no way to enter a Name in the Proxy now tab.

 

Cause

This is a bug of the Adobe Reader plug-in for Internet Explorer which is already reported to Adobe. SAP cannot fix it. We have tested and noticed that it affects drop-down lists and pop-ups.

 

Resolution

There is no proper resolution to this problem since this occurrs due to a bug in the Adobe Reader plug-in. However, We have a workaround for this problem.

When you make the browser window very small, the "Proxy Now" pop-up will appear above the PDF document and you will be able to enter the target user. Take a look at the below screenshot.

popup issue.jpg

 

 

See Also

This problem doesn't occur with browsers like Google Chrome and Mozilla Firefox.

Keywords

Proxy now issue , mashup display issue , mashups on internet explorer incorrectly aligned. , KBA , LOD-SF-INT-MAS , SAP Payroll Mashups , LOD-SF-INT-PAY , please use LOD-EC-GCP-PY* , Problem

Product

SAP SuccessFactors HXM Core all versions