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2217097 - ERR_WIS_30270 when creating or opening a Web Intelligence document (likely after a clean install)

Symptom

After a fresh installation of the SAP BusinessObjects Business Intelligence Platform 4.x, the following symptoms may appear:

  • When attempting to create a new WebI document:
    • An internal error occurred while calling 'createDocumentEx' API. (Error: ERR_WIS_30270) (Error: INF)

  • When attempting to view an existing WebI document:
    • An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_30270) (Error: INF)

  • Corresponding with either of the above actions, the Windows Event Viewer > Application Log may contain messages similar to:

Level: Error
Source: SideBySide
EventID:  33
Message:  Activation context generation failed for "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\resrch.dll". Dependent Assembly Microsoft.VC80.OpenMP,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.

  • Corresponding with either of the above actions, the WebI Processing Server trace logs contains messages / errors similar to:

**ERROR:SRM:An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY
Error=An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY

**ERROR:dgWICDZCore:Got an exception:  : 16 

**ERROR:dgWICDZCore:An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY [kdgWICDZCore.cpp;3181]
Error=An internal error occured while dgSerializeManagerImpl is calling CoCreateInstance on CLSID_RE_FACTORY

ct_cdz_error_context:[Cdztools Error Trace:BEGIN]
ct_cdz_error_context:PREFIX:ERR
ct_cdz_error_context:COMPONENT:WIS
ct_cdz_error_context:ERRORCODE:30270
ct_cdz_error_context:ERRORTYPE:USER
ct_cdz_error_context:MESSAGE:An internal error occurred while calling 'createDocumentEx' API. (Error: ERR_WIS_30270)
ct_cdz_error_context:BORESULT:5
ct_cdz_error_context:MODULENAME:WICDZServer_i
ct_cdz_error_context:FILENAME:kdgWICDZ_i.cpp
ct_cdz_error_context:LINEPOSITION:425
ct_cdz_error_context:[Cdztools Error Trace:END]

<ERROR COMPONENT="WIS" ERRORCODE="30270" ERRORTYPE="USER" MESSAGE="An internal error occurred while calling &apos;createDocumentEx&apos; API. (Error: ERR_WIS_30270)" PREFIX="ERR">


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Microsoft Windows Server
  • Web Intelligence (WebI) documents

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

webi webintelligence error 30270 createdocumentex createdocument open document report opendocument API failed error wis side by sidebyside view viewing viewed open opened opening refresh refreshing sxs [kdgSerializeManager.cpp:2549]  [kdgSerializeManager.cpp:2622] [kdgWICDZCore.cpp:1692] [kdgWICDZCore.cpp:3181] [kdgWICDZCore.cpp:3930] , KBA , BI-RA-WBI-BE , Back End/Server , BI-RA-WBI , Web Intelligence , Problem

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