SAP Knowledge Base Article - Public

2216473 - Error message received "Action not Enabled" while Approving Goods & Service Receipt

Symptom

You cannot approve the Goods and Services Receipt due to an error message:

Action not enabled

Reproducing the Issue

  1. Go to Managing My Area work centre.
  2. Choose Approvals view.
  3. Search for your GSR approval task.
  4. Choose Approve.

Cause

Accounting period relevant for date DD/MM/YYYY has Period Status as Blocked and hence you are getting this error message.

Resolution

To resolve this issue, you can follow either of the following option.

  • Open relevant period in financial and post the Goods and Services Receipt document by following the below steps.
  1. Go to the General Ledger work center.
  2. Select the Companies sub-view under Master Data view.
  3. Select the relevant company ID and choose Open and Close Period.
  4. Search for the accounting period relevant for date DD/MM/YYYY. Here you can see that the Period Status of this period is Blocked.
  5. Now select the period and choose Open Periods.
  6. Choose Save button.

OR

  • If you do not want to open the accounting period, then you can use Set Process Control and choose to post to accounting to some other open period by following the below steps.

First you need to Set Process Control. To do so, following the below mentioned steps:

  1. Go to the General Ledger work center.
  2. Select sub-view Master Data under Companies view. Select the relevant company.
  3. Choose Set Process control.
  4. Choose Add Row.
  5. Select Process Control Status as Not Blocked, Business Process Group as Goods and Services Confirmation.
  6. Entry Possible Until should be the date by which you want to do the reverse confirmation. Like if you are planning to do it today, then enter today's date.
  7. From Posting Date can be same as XX/YY/ZZZZ or the date before XX/YY/ZZZZ and To posting Date can be same as XX/YY/ZZZZ  or any day after XX/YY/ZZZZ.
  8. Finally choose Save and Close button.

Now you will be able to approve the correspoding goods and service receipt which will create a Goods and Services Receipt BTM task which is in in process status. 

Note that it will not post into accounting yet but it will create a business task in General Ledger work center, where you need to select a new posting date for which accounting period is open. 
To do  so, follow the below mentioned steps:

  1. Go to the General Ledger work center.
  2. Select Closing Cockpit--> Closing-Relevant Tasks.
  3. Choose Advance button. In the Related Source Document, enter Goods and Service Receipt ID and for Related Source Document Type select Goods and Services Receipt.
  4. Choose Go button. You will get the relevant business task.
  5. Choose Edit button.
  6. In this screen, you will see an entry for the source document i.e. Goods and Services Receipt ID, which should be in In-Process status.
  7. Choose View Business Transaction button.
  8. Now choose Post to Another Period button. In the field Alternate Posting Date, enter a suitable date for which accounting period is currently open.
  9. Then choose OK button. It will take you back to the task screen. Choose Refresh button.
  10. Now the document Processing Status will change from In Process to Finished.

    With this, Goods and Service Receipt will be posted into accounting with posting date selected by you.

OR

  • Approver can choose Send Back for Revision on the BMT task which will make the GSR to In Revision status and open for editing. The creator of GSR can edit the posting date to any open period and send back to approver for approval.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711