Symptom
Job SM:REFRESH MESSAGE STATUS (Report:AI_CRM_IM_UPDATE_FROM_SAP) is scheduled for updating the incidents.
But you find that incidents can not be updated and there is below dump in ST22.
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Category ABAP Programming Error
Runtime Errors OBJECTS_OBJREF_NOT_ASSIGNED
Except. CX_SY_REF_IS_INITIAL
ABAP Program CL_IM_AI_IM_MAIL_FORMS========CP
Application Component SV-SMG-SUP
Access via 'NULL' object reference not possible.You attempted to use a 'NULL' object reference (points to 'nothing')
access a component (variable: "IO_PARTNER").
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Environment
SAP Solution Manager 7.1
Product
Keywords
SPPFCADM,CRM_ORDER, XXXX_MAIL_FORM,AI_CRM_IM_UPDATE_FROM_SAP,REFRESH MESSAGE STATUS,CX_SY_REF_IS_INITIAL,CL_IM_AI_IM_MAIL_FORMS , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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