SAP Knowledge Base Article - Public

2214284 - Cannot approve new hire or rehire for specific user in Employee Central

Symptom

When attempting to approve a new hire or rehire workflow for a specific user in Employee Central, the following error is returned on the final step of the workflow:

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Cause

The cause of the problem is a data issue for this specific user. The logs show the following error: ORA-00001: unique constraint (SFV4_STOCKPM5725.UC_EMP_PHONE_INFO_KEY) violated

Resolution

To avoid this error and complete the new hire or rehire for this user, use the following steps:

1.) Go to personal information for this user and delete the existing phone information records
2.) Now approve the new hire or rehire workflow for the same user
3.) The workflow should be approved without error

Keywords

EC; rehire workflow error; wrapped exception; could not execute JDBC batch update , KBA , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HXM Core all versions