SAP Knowledge Base Article - Public

2213298 - Legacy Picklist: Export Picklist Failing

Symptom

Users are unable to export legacy picklists, the following error message shows up: "Oracle Error ORA-00936 – we are missing information."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Logon into your SAP SuccessFactors environment
  2. Go to Admin Tools > Picklist Management
  3. Try to Export a Picklist Export

Now go to Provisioning and view the job execution details. You will see the following error or a similar: "Oracle Error ORA-00936 – we are missing information."

Cause

This error is caused due a misconfiguration. Language locale(s) are probably missing for the instance, such as the following image demonstrates:

Supported_locales.png

Resolution

Normally this kind of issue is faced in the implementation phase. The resolution is simple, ask for the Partner or Professional Services to enable the desired languages.

Keywords

ORA-00936, Picklist Export, Wrapped Exception, export legacy picklist       , KBA , LOD-SF-PLT-PCK , Picklist Management Issue , Problem

Product

SAP SuccessFactors HXM Suite all versions