SAP Knowledge Base Article - Public

2213298 - Legacy Picklist: Export Picklist Failing


Users are unable to export legacy picklists, the following error message shows up: "Oracle Error ORA-00936 – we are missing information."


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Logon into your SAP SuccessFactors environment
  2. Go to Admin Tools > Picklist Management
  3. Try to Export a Picklist Export

Now go to Provisioning and view the job execution details. You will see the following error or a similar: "Oracle Error ORA-00936 – we are missing information."


This error is caused due a misconfiguration. Language locale(s) are probably missing for the instance, such as the following image demonstrates:



Normally this kind of issue is faced in the implementation phase. The resolution is simple, ask for the Partner or Professional Services to enable the desired languages.


ORA-00936, Picklist Export, Wrapped Exception, export legacy picklist       , KBA , LOD-SF-PLT-PCK , Picklist Management Issue , Problem


SAP SuccessFactors HXM Suite all versions