You are reviewing the Agent and Contact Log Online Standard Reports and noticed that there are different values between these two, mainly you noticed that some agents have two wrap-up (afterwork) time periods.
SAP Contact Center 7.0
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 18.104.22.168, 7.0.4, 22.214.171.124, 7.0.5, 7.0.6, 126.96.36.199, duplicate afterwork , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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