SAP Knowledge Base Article - Preview

2213239 - Online Reporting - wrap-up status was set twice for a single contact, distorting the wrap-up time

Symptom

You are reviewing the Agent and Contact Log Online Standard Reports and noticed that there are different values between these two, mainly you noticed that some agents have two wrap-up (afterwork) time periods.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, duplicate afterwork , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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