Symptom
- When requesting a license key via the SAP Support Portal step 4 does not show any license material
- Not able to complete the license key request because no license material can be selected
- Seeing an empty drop-down menu for "Generate" in step 4 of the license key request process
Read more...
Environment
- SAP IQ
- SAP Adaptive Server Enterprise
- SAP Replication Server
- SAP PowerDesigner
- SAP PowerBuilder
Product
PowerBuilder 12.5 ; SAP Adaptive Server Enterprise 12.5 ; SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; SAP IQ 16.0 ; SAP PowerBuilder 12.5 ; SAP PowerBuilder 12.6 ; SAP PowerDesigner 16.5 ; SAP PowerDesigner 16.6 ; SAP PowerDesigner, standard edition 16.5 ; SAP Replication Server 15.7 ; SAP Sybase IQ 15.2 ; SAP Sybase IQ 15.4 ; SAP Sybase PowerDesigner 15.3 ; SAP Sybase PowerDesigner 16.1 ; Sybase Adaptive Server Enterprise 12.5 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5 ; Sybase IQ 12.7 ; Sybase PowerBuilder 11.5 ; Sybase PowerBuilder 12.0 ; Sybase Replication Server 15.7, heterogeneous edition
Keywords
license key request, SMP, support portal , KBA , XX-SER-LIKEY-SYB , Sybase Products , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.