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2210626 - Invalid Password message box appears when attempting to log in from the Agentry mobile Client.

Symptom

When attempting to begin a transmit from the Agentry Client,  a message box indicating 'Invalid Password' as well as a prompt to re-enter the password appears.

The correct password has been entered and verified when logging into Maximo frontend. 

When re-entering the correct password at the Invalid Password prompt, the message box keeps re-appearing.

The following error is shown in the log file as the query executes: Note: Username has been x'd. 

2014/09/03 08:47:22.038:           Beginning database transaction
2014/09/03 08:47:22.038:           Begin database transaction
2014/09/03 08:47:22.038:           + Query=BackEnd SqlBE.ini [Misc] getUserName=getUserName.sql
2014/09/03 08:47:22.038:             select 'XXXX' as NAME
2014/09/03 08:47:22.866:             Query executed OK
2014/09/03 08:47:22.866:           Parsing BackEnd SqlBE.ini [Misc] getUserName=getUserName.sql for UserName
2014/09/03 08:47:22.866:           + Row=1
2014/09/03 08:47:22.866:             + Column=NAME
2014/09/03 08:47:22.866:               Column NAME (1): Set UserName to 'XXXX' from 'XXXX'
2014/09/03 08:47:22.866:               Parsing BackEnd SqlBE.ini [Misc] getUserName=getUserName.sql complete
2014/09/03 08:47:22.866:           Committing database transaction
2014/09/03 08:47:22.866:           Commit database transaction
2014/09/03 08:47:23.272:           Query results complete
2014/09/03 08:47:23.710:         + BackEnd=SQL-1
2014/09/03 08:47:23.710:           Creating connection for xxxx as SycloPreProd to database PreProd
2014/09/03 08:47:25.506:           + SQLBE Section=DbConnectionInit
2014/09/03 08:47:25.506:             0 queries
2014/09/03 08:47:25.506:           Connected as SycloPreProd to database PreProd
2014/09/03 08:47:31.053:         + BackEnd=SQL-1
2014/09/03 08:47:31.053:           + SQLBE Section=LoginFailed


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Environment

Work Manager for Maximo 7.5.2

Maximo 7.5

LDAP Authentication using Websphere

Product

SAP Inventory Manager 7.5.2 for Maximo ; SAP Work Manager 7.5.2 for Maximo

Keywords

Invalid Password, LDAP, Websphere, Maximo, Work Manager for Maximo, Password, orb.properties , KBA , MOB-SYC-IBM , Syclo Mobility for IBM backend , Problem

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