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2208524 - Agents Landscape Error "Could not find a record with key "smd/agent/User" in the store" in Self-Diagnosis - Solution Manager 7.1

Symptom

  • Self-Diagnosis will contain a red status for the function Root Cause Analysis, as shown in the screenshot below:  

Status.jpg

  • In the section 'Alerts of Function: Root Cause Analysis', there will be an alert listed in the 'Alert-Name' column for 'Agents Landscape'.
  • Upon selecting the alert, the visible error message in the details of the alert will be:
    "A remote error occured on the diganostics agent <Host>".
  • The 'Stack-Trace' in the details of the alert will contain the following text:
    "Could not find a record with key "smd/agent/User" in the store".


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

SOLMAN, SelfDiagnosis, Self Diagnosis, SMDA, Sec Store , KBA , SV-SMG-SDG , Self Diagnosis for SAP Solution Manager , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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