- You are comparing the exported OB Campaign results agains the Online Outbound Reports (for example, the Agent Classifier Report3 - dialy).
- Results don't mach, but you realize that this is because there are some entries classified as "No Classifer".
- Combining those entries gives the expected results.
SAP Contact Center
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Unknown, no classifier, classification, Reports, Outbound , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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