When an admin tries do download the item requests Excel sheet from an item record ( Related/more > Request) they may get one of the two following errors:
SAP SuccessFactors Learning - All Supported Versions
Reproducing the Issue
- Navigate to Item record > Related/more
- Requests > Download Requests > error is generated
The data is being pulled using the admin report Item Request CSV and the report is not published.
- Navigate to Reports
- Search for Item Request making sure that the box for "unpublished" is checked
- Expand Item Request and open CSV report in edit mode
- Check the box next to "Published" and click "SAVE"
java.lang.Exception, Error occurred while retreiving reportVO, unpublished, Item Request , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-ITE , Items , Problem