SAP Knowledge Base Article - Preview

2207079 - SAP User with an expired or initial pass receives error when logging into BI launchpad


  • "Account information not recognized: You must change your password" when attempting to login to BI launchpad with SAP user that has an expired or initial password
  • It's possible depending on where you are logging in, or product version that you will see a variation of the error above. If the error is caused by initial or expired password then this KBA is still relevent



  • SAP BusinessObjects Business Intelligence Platofrm 4.0 4.1 all SP's 
  • SAP BW roles/accounts mapped in


SAP enhancement package 2 for SAP NetWeaver 7.0


login log in logon on sign  , KBA , biauth , emkb , emkba , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.