SAP Knowledge Base Article - Public

2206918 - Error: Failed to Delete - Unable to delete forms for a particular template via admin tools - Performance Management

Symptom

The admin is unable to delete any form via admin tools for a particular template.

The admin is able to delete other forms based on other templates.

Environment

Successfactors BizX 

Performance Management

Admin tools

Reproducing the Issue

1. Admin tools>Performance Management > Delete form>Give the form id >Delete

2. Message: "Falied to delete"

Cause

The most likely cause may be that the Form Template has been linked to an invalid Objective Plan. 

Resolution

Follow the given steps to check if the Form Template has been linked to the correct goal plan template:

1. Admin Tools>Performance Management>Manage Templates

2. Open the particular Form Template>Click on "Edit fields and sections">Objective Section

3. Check which particular goal plan has been linked to the Form Template

4.Sometimes, no goal plan is linked , and it shows "Select Plan".Select the appropriate plan from the dropdown

For Customer Success and Partners: If no goal plan is linked to the form template, the id of the Objective plan in the Form Template xml in Provisioning  will be shown as -1 which is invalid and any form for this template cannot be deleted.

Keywords

KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors HXM Core all versions