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2206069 - Connectivity issues with users not being able to log in and seeing Maintenance Tokens in ASE.

Symptom

Users are not allowed to login - they get stuck on a maintenance token.

  • ASE log shows:

AUDIT PROCESS EXCEPTION: Can't allocate space for either syslogs or the current sysaudit table in database 'sybsecurity' because the corresponding segment is full/has no free extents. Please refer to Security Administration Guide for details.

  • sp_who shows:

172  XXXXXX              YYYYYY        user     sleeping MAINTENANCE TOK 0

  • dbcc stacktrace shows:

1> dbcc stacktrace(172)
2> go
Start dbcc stacktrace...
pc: 0x00C8AF72 kpsuspend+ 0x7e (0x63040000, 0x63040010, 0x00000004, 0x00000001)
pc: 0x00CA1991 upsleepgeneric+ 0x6fa (0x63040000, 0x00000000, 0x0116E9C0, 0x0172AFFB)
pc: 0x00CC061C uboallocw+ 0x152 (0x0000002D, 0x00000001, 0x00000001, 0x02030001)
pc: 0x007270A6 send_audit+ 0xda9 (0x0000002D, 0x00000001, 0x21790001, 0x00000000)
pc: 0x00729C32 form_and_send_audit+ 0x7ea (0x0000002D, 0x00000001, 0x00000000, 0x00000000)
pc: 0x0072A6C0 chk_and_send_audit+ 0xa81 (0x00000000, 0x00000000, 0x00000000, 0x00000000)
[Handler pc: 0x00489122 hdl_backout  installed by the following function:-]
pc: 0x0043C517 login+ 0x2247 (0x0000003D, 0x00000000, 0x00000000, 0x22184200)
[Handler pc: 0x00489122 hdl_backout  installed by the following function:-]
[Handler pc: 0x00757D40 ut_handle  installed by the following function:-]
[Handler pc: 0x00757D40 ut_handle  installed by the following function:-]
pc: 0x00422E4D conn_hdlr+ 0xb03 (0x22184200, 0x00000000, 0x00000000, 0x22184200)
pc: 0x00C8B017 kpntwrapper+ 0x84 (0x00C8AF93, 0x22184200, 0x00310077, 0x00700070)
pc: 0x77E6481F GetModuleHandleA+ 0xdf (0x00000000, 0x00000000, 0x00000000, 0x00000000)
dbcc stacktrace finished.
DBCC execution completed. If DBCC printed error messages, contact a user with System Administrator (SA) role.

 


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Environment

SAP Adaptive Server Enterprise (ASE) 15.7

Product

SAP Adaptive Server Enterprise 15.7

Keywords

Connectivity, Maintenance Token , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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