SAP Knowledge Base Article - Preview

2205816 - "This message excluded from survey" error from Positive Call Closure survey

Symptom

When trying to give PCC survey, the following message encountered and Positive call closure survey cannot be filled:
"This message excluded from survey"


2205816_1.png


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

Positive-Call-Closure not possible, rating, SAP survey, SMP , KBA , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-SAPSMP-SUP , Support Applications , CRM-PCC-GEN , obsolete: Generic Functions , How To

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