SAP Knowledge Base Article - Preview

2203542 - When 'Attempts' of a call in calllist will be increased?

Symptom

In CRM webUI, display a call from call list, in the full view, we can see the column 'Attempts'. 'Attempts' column records the number of attempts to dial one of the telephone numbers related to the call. In this article, we will explain when the 'Attempts' will be increased.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-CAL , Call List Execution and Maintenance , How To

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