SAP Knowledge Base Article - Public

2203015 - An Application Error occurred - creating/updating/deleting Job Information record

Symptom

When creating, updating or deleting a new Job Information record via History or Take Action (ESS/MSS) UI, and application error occurs

Environment

Employee Central - Job Information

Reproducing the Issue

1) Via History

  • Navigate to Employment Information page > Job Information portlet > click History > Insert New Record.
  • Select Event and Event Reason > make the needed changes and click Save
  • An Application Error Occurred

2) Via Take Action (ESS/MSS) UI

  • Navigate to Employment Information page > click Take Action > Change Job and Compensation information
  • Select Job Information
  • Select Event + Event Reason > make the needed change and click Save
  • An Application Error Occurred

Please ensure that you take a screenshot of the error as well as copy/paste the errorId and/or "Show version information" timestamp into the incident you raise with Product Support to help verify the error you are encountering.

Cause

The cause is that the "event" picklist (which is needed by the system to determine the event action type) is missing one or more of the required values. This is a system picklist, and the entire picklist must be imported into the instance (meaning you cannot leave values out, they all must be included).

Resolution

When implementing Employee Central 2.0, you must ensure that the entire "event" picklist is loaded. You cannot pick and choose which values to load. They must all be loaded.

For Partners, you can find a link to the Master Picklist in the Employee Central Implementation Handbook

For Customer, please raise a Support Incident, include a screenshot of the error and also copy/paste the errorId (the full text) into the incident, and Cloud Product Support will be able to check the error logs and verify whether this is indeed the cause of the error. If so, Cloud Product Support can then help correct the "event" picklist by import any missing values.

Keywords

getOptionIdFromPicklistForGivenEvent, error job history, update, delete, insert, job information, record, deleting , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HXM Core all versions