SAP Knowledge Base Article - Public

2202843 - Locating Log and Trace files for 3D Visual Enterprise Viewer.


An error has occurred and logs are required to determine cause/resolution.


SAP 3D Visual Enterprise Viewer (VEV).


  1. Make sure the Viewer is not open
  2. Open File Explorer and navigate to the Viewer product folder in the Window Local Low Priority Application Data folder. This is located at <drive>\Users\<user>\AppData\LocalLow\SAP\SAP 3D Visual Enterprise Viewer<version>
  3. Delete both SAP 3D Visual Enterprise Viewer <version>.log and .trc files in the folder
  4. Start Viewer
  5. Do the required process
  6. Close Viewer
  7. Navigate to above folder and retrieve the .trc and .log files.

In the case of a crash please locate the dump files here -

<drive>\Users\<user>\AppData\Roaming\SAP\SAP 3D Visual Enterprise Viewer<version>\Dumps


SAP Visual Enterprise Trc files Troubleshooting   , KBA , CA-VE-VEV , SAP Visual Enterprise Viewer , How To


SAP 3D Visual Enterprise Viewer 8.0 ; SAP 3D Visual Enterprise Viewer 9.0