An error has occurred and logs are required to determine cause/resolution.
SAP 3D Visual Enterprise Viewer (VEV).
- Make sure the Viewer is not open
- Open File Explorer and navigate to the Viewer product folder in the Window Local Low Priority Application Data folder. This is located at <drive>\Users\<user>\AppData\LocalLow\SAP\SAP 3D Visual Enterprise Viewer<version>
- Delete both SAP 3D Visual Enterprise Viewer <version>.log and .trc files in the folder
- Start Viewer
- Do the required process
- Close Viewer
- Navigate to above folder and retrieve the .trc and .log files.
In the case of a crash please locate the dump files here -
<drive>\Users\<user>\AppData\Roaming\SAP\SAP 3D Visual Enterprise Viewer<version>\Dumps
SAP Visual Enterprise Trc files Troubleshooting , KBA , CA-VE-VEV , SAP Visual Enterprise Viewer , How To