SAP Knowledge Base Article - Public

2201648 - Issue with Payslip Mashup screen on iOS (iPad & iPhone)

Symptom

While using iPhone/iPad to load the pay slip from Successfactors system via Safari browser, a blank screen is seen instead of payslip.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

Employee Central, Payroll Mashup screen

Reproducing the Issue

1. Log into successfactors system using Safari Application in iPhone / iPad.

2. Choose the employee for which we need to check the paystatement for by searching for the employee in People search.

   mas1_edit.png

3. Navigate to Payroll Information --> PayStatement

    mas2_edit.png

4. Blank screen will be displayed instead of payslip.

   mas3_edit.png

Cause

Check the Safari application settings for the device.

Navigation : Settings -> Safari -> Block Cookies

 RCA.png

 

Note: In the above image, any of the the pointed option is selected, the payslip will not be visible

Resolution

Change the cookie setting to "Always Allow" for Safari application.

 sol.png

Once it is changed, we will be able to see the payslip.

 mas4_edit.png

Keywords

Payslip, Mashup, iOS, App , KBA , ios payslip issue , LOD-SF-INT-MAS , SAP Payroll Mashups , LOD-SF-INT-PAY , please use LOD-EC-GCP-PY* , Problem

Product

SAP SuccessFactors HXM Core all versions