SAP Knowledge Base Article - Public

2201648 - Issue with Payslip Mashup screen on iOS (iPad & iPhone)


While using iPhone/iPad to load the pay slip from Successfactors system via Safari browser, a blank screen is seen instead of payslip.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Employee Central, Payroll Mashup screen

Reproducing the Issue

1. Log into successfactors system using Safari Application in iPhone / iPad.

2. Choose the employee for which we need to check the paystatement for by searching for the employee in People search.


3. Navigate to Payroll Information --> PayStatement


4. Blank screen will be displayed instead of payslip.



Check the Safari application settings for the device.

Navigation : Settings -> Safari -> Block Cookies



Note: In the above image, any of the the pointed option is selected, the payslip will not be visible


Change the cookie setting to "Always Allow" for Safari application.


Once it is changed, we will be able to see the payslip.



Payslip, Mashup, iOS, App , KBA , ios payslip issue , LOD-SF-INT-MAS , SAP Payroll Mashups , LOD-SF-INT-PAY , please use LOD-EC-GCP-PY* , Problem


SAP SuccessFactors HXM Core all versions