SAP Knowledge Base Article - Preview

2199373 - GetDefCachedMode@4 The specified procedure could not be found error in SAP CRM Desktop Connection.


  • After upgrading or downgrading outlook it’s not possible to use the SAP CRM Desktop Connection add-in.
  • Error “The specified procedure could not be found. GetDefCachedMode@4".
  • Desktop Connection is not working when multiple versions of Outlook are installed.



  • SAP CRM 7.0, 7.01, 7.02, 7.03.
  • Desktop Connection for SAP CRM.


SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions


KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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