SAP Knowledge Base Article - Preview

2199237 - ITS: How to download ITS SupportInfo file


In order to troubleshoot an Internet Transaction Server (ITS) related issue
SAP Support requires detailed technical information about a system's configuration related to the integrated ITS.

In order to create a snapshot of a system's current state and ITS configuration
an export of detailed technical information about the ITS is required.
This might be justified before & after major upgrades or system migrations aswell.



  • SAP NetWeaver
  • Internet Transaction Server (ITS)


SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0


Product Support , help , maintenance , message processing , , KBA , iac , iacs , supportability tools , supportability tool , webgui , sap gui for html , BC-FES-ITS , SAP Internet Transaction Server , BC-FES-WGU , SAP GUI for HTML , How To

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