SAP Knowledge Base Article - Public

2197989 - When attempting to log into a production instance user gets redirected to the test instance instead

Symptom

When attempting to log into a Production instance of SAP Jam a user gets redirected to a different instance (e.g. Test instance).

Cause

This issue occurs if a user is attempting to access both Production and Test instances from the same browser. To solve this issue clear the cache/cookies and attempt accessing again.

If a user wants to access more than one instance at the same time the user has to use different browsers.

Keywords

login, log in, logging , KBA , LOD-SF-JAM , SAP Jam , LOD-JAM , SAP Jam , Problem

Product

SAP Jam 1207 ; SAP Jam 1210 ; SAP Jam 1302 ; SAP Jam 1305 ; SAP Jam 1308 ; SAP Jam 1311 ; SAP Jam 1405 ; SAP Jam 1408 ; SAP Jam 1508