You are using BCS mails in SAP CRM business processes. You want to remove the BCS mails from the system together with the CRM business transactions. In case you are using ERMS (Email Response Management System) you also want to remove the ERMS based work item and the ERMS status table entries once the BCS mail is removed from the system.
Handling of archiving improved with SAP CRM 7.0 EhP3 SP12 and CRM 7.0 EHP4 SP2
KBA , CRM-IC-EMS , E-Mail Response Management System , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , CRM-IC-BF , Basic Functions for Business Transactions , How To
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