You run the Balance Confirmation Run and you see only open items in the form.
Reproducing the Issue
- Go to Receivables work center.
- Go to View Balance Confirmation.
- Select the Run ID and Click on Edit.
- Go to Balances and Documents tab.
Here you see only open items information.
Balance Confirmation Run is only for open items, the functionally of run is not meant for cleared items.
Balance Confirmation Run is meant for open items only. However, if you change the cut-off date in the Run you will get the items that were open as of that date.
You may use the Aging report to see cleared items.
KBA , SRD-CC , Cross Components , How To