SAP Knowledge Base Article - Preview

2196184 - VAR: "Unknown error" and "Message Incomplete" errors sending incident to SAP

Symptom

You are a VAR provider and when trying to send an incident to SAP of one your customers the following errors can be seen in sm_crm page:

  • "Unknown error" (AI_CRM_IM_EXCH_OSS025)
  • "Message incomplete" (AI_CRM_IM_EXCH_OSS020)


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Environment

SAP Solution Manager 7.1

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Unknown error, Message incomplete, Action could not be successfully executed, The transaction could not be sent to SAP. See long text for help, Warranty Portal, Maintenance. , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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