SAP Knowledge Base Article - Preview

2196184 - VAR: "Unknown error" and "Message Incomplete" errors sending incident to SAP


You are a VAR provider and when trying to send an incident to SAP of one your customers the following errors can be seen in sm_crm page:

  • "Unknown error" (AI_CRM_IM_EXCH_OSS025)
  • "Message incomplete" (AI_CRM_IM_EXCH_OSS020)



SAP Solution Manager 7.1

SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


Unknown error, Message incomplete, Action could not be successfully executed, The transaction could not be sent to SAP. See long text for help, Warranty Portal, Maintenance. , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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