SAP Knowledge Base Article - Public

2194473 - Steps being skipped in the Route Map (Due to missing permissions) - Compensation Management

Symptom

Customer launches a form with a defined Route Map and he/she informs that some steps are not being applied.

There are 2 examples of what the customer can see in the worksheets (both are being covered):

 

A) Some steps simply "disappeared":

        - 3-step Route Map

3-step Route Map.png

        - Worksheet / Step 1 and Step 3 "disappeard" (skipped)

Worksheet 3-step route map.png

 

B) Step changed to Alternate Route User Step:

        - 1-step Route Map

1-step Route Map.png

        - Worksheet / Alternate Route User Step (Step 1 "disappeared")

Worksheet 1-step route map.png

Environment

SuccessFactors Business Execution Suite - Compensation & Variable Pay

Cause

The cause of this issue is because the users don't have RBP Login Permissions - User Login. This is a new behavior of the release b1505.

 

If RBP is enabled:

User of the affected step doesn't have the permission User Login (See KBA 2410089 for more information).

 

If RBP is not enabled:

User of the affected step is not in the Default User Group (old behavior).

Resolution

If RBP is enabled:

        - Grant the permission User Login to the users of the affected steps

User Login.png

 

If RBP is not enabled:

        - Grant the permission User Login to the users of the affected steps

Default User Group.png

 

After providing the correct permissions to the users, just relaunch the forms and it's done.

         - 3-step Route Map

Worksheet 3-step FIXED.png

 

         - 1-step Route Map

Worksheet 1-step FIXED.png

See Also

2086663 / Iterative step in a route map is missing a user - Performance Management: https://i7p.wdf.sap.corp/sap/support/notes/2086663

Keywords

Form, Route Map, skipped, Alternate Route User Step, RBP, User Login, Default User Group, b1505. , KBA , LOD-SF-CMP , Compensation Management , Problem

Product

SAP SuccessFactors HXM Suite all versions