SAP Knowledge Base Article - Preview

2194472 - Why is Sold-to Party empty for ISV scenario? - Solution Manager

Symptom

  • Sold-to Party (does not exist)
    doesNotExist.png
  • Solution Manager is used in ISV partner scenario
  • No business partner was enter in partner function Sold-to Party
  • SMSY_SETUP > Edit > Expert Settings has Generate Business Partners from OSS set to C
  • In AI_CRM_IM_UPDATE_FROM_SAP_ISV job log, an error is seen for some incidents at the time of creation:
    Error updating message from SAP msg. <full incident ID number>.
    No business partner found
    Postal code must have length X
    No business partner found


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Environment

  • SAP Solution Manager
  • SAP enhancement package for SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SOLMAN, empty, blank, not defined, AI_CRM_IM_UPDATE_FROM_SAP_ISV, OY17 , KBA , SV-SMG-SUP-ISV , Service Desk for Software Partner , Problem

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