SAP Knowledge Base Article - Preview

2192490 - ITSM/ChaRM - Reported by/Requester is not populated


  • You are working with Solution Manager Incident Management and you find that Reported by field is not populated automatically when a user creates an incident. 
  • You execute Help and Create Support Message and the reported is not populated.
  • After upgrade of Solution manager for transaction ZMIN the 'Reported by' does not come Automatically. For transaction ZMCR, the Requester field does not come automatically.
  • You are working with Change Request Management (ChaRM)  and you find that Requester field is not populated automatically when creating a Request for Change.


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


ITMS, ITSM,  SMIN, ZMIN, YMIN, SMCR, ZMCR, YMCR, Reported by not coming, Specify Partner Function Display in Transactions , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.