You need an online / real time monitoring of the communication activities in your queues, channels, teams and agents and you wonder
- what offering to use
- which role the Interaction Center Manager Dashboard plays here.
- SAP Customer Relationship Management 7.0 and higher
- SAP Enhancement Packages for SAP Customer Relationship Management
- SAP Enhancement Package for SAP CRM, version for SAP HANA
KBA , CRM-IC-MDB , Manager Dashboard , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-TEL , Telephony Integration , Problem
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