When agent calls customer manually after finishing a callback request with script open, the correlation between script and callback breaks up. Even though online monitoring shows that the script is saved correctly, since the correlation breaks up, the callback will be served again.
SAP Contact Center 7.0
KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.