SAP Knowledge Base Article - Preview

2191759 - Callback is served again since the correlation between script and callback breaks up

Symptom

When agent calls customer manually after finishing a callback request with script open, the correlation between script and callback breaks up. Even though online monitoring shows that the script is saved correctly, since the correlation breaks up, the callback will be served again.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem

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