SAP Knowledge Base Article - Preview

2190984 - Software Update Manager (SUM) Error in the phase UPDATE-ENGINE-BOOTSTRAP for Dialog Application Servers

Symptom

  • Software Update Manager (SUM) fails in the step UPDATE-ENGINE-BOOTSTRAP for DIALOG instnaces with the below error: (Logfile: <Path to SUM>/sdt/log/SUM/UPDATE-ENGINE-BOOTSTRAP_01.LOG)
Jun 18, 2015 4:23:30 PM [Info  ]:   Command line: /usr/sap/<SID>/JXX/exe/sapcontrol -nr <DIALOG INSTANCE NUMBER> -host <DIALOG HOST> -prot NI_HTTP -function OSExecute $Execute_01 0 300 sapcontrol_rmi_sync_bootstrap.log
Jun 18, 2015 4:23:30 PM [Info  ]:   Standard out: /usr/sap/<SID>/SUM/sdt/log/SUM/SAPCONTROL_OSEXECUTE_YY_01.OUT
Jun 18, 2015 4:23:30 PM [Info  ]: Process ID 792 has been started.
Jun 18, 2015 4:23:30 PM [Info  ]: Waiting for process ID 792, name sapcontrol to finish.
Jun 18, 2015 4:23:30 PM [Info  ]: Process ID 792, name sapcontrol has been finished, exit code 1.
  • If the parameter service/protecedwebmethods is not set or is active and has the value DEFAULT or SDEFAULT or NONE +OSExecute, then the logfile SAPCONTROL_OSEXECUTE_YY_01.OUT has the below error:
19.06.2015 12:30:12
OSExecute
FAIL: HTTP error, HTTP/1.1 401 Unauthorized
  • If the parameter service/protectedwebmethods is active and has the value NONE, then the logfile SAPCONTROL_OSEXECUTE_YY_01.OUT has the below error:
18.06.2015 16:23:30
OSExecute
FAIL: Permission denied

It is important to note that the KBA addresses the scenario where SUM tries to execute the webmethod OSExecute on a Dialog Instance with the NI_HTTP protocol (-prot NI_HTTP) and without the -user flag (-user <sidadm> <password>)


Read more...

Environment

  • Update / upgrade of JAVA or DUAL stack systems with SUM
  • The system has atleast one Dialog Instance installed on a remote host

 

Product

SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

UPDATE-ENGINE-BOOTSTRAP OSExecute NI_HTTP INPUT-OS-USER-PASSWORDS AccessCheck , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.