SAP Knowledge Base Article - Preview

2190634 - Work Mode changed automatically without any user action

Symptom

After upgrading to EHP3, agents observed that the status (workmode) is changed automatically (e.g. Wrapup) on the CRM IC Web client even when they are in 'Ready' mode.


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Environment

  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Genesys, CTI telephony, partner, DDLB, CTI, ICI, trace, CRM_ICI_TRACE, workmode, work mode, change, automatically, custom, 999. ACW, wrapup , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To

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