After upgrading to EHP3, agents observed that the status (workmode) is changed automatically (e.g. Wrapup) on the CRM IC Web client even when they are in 'Ready' mode.
- SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
- SAP enhancement package 1 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0
- SAP enhancement package 3 for SAP CRM 7.0
- SAP enhancement package 4 for SAP CRM 7.0
- SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
Genesys, CTI telephony, partner, DDLB, CTI, ICI, trace, CRM_ICI_TRACE, workmode, work mode, change, automatically, custom, 999. ACW, wrapup , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To
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